Return & Refund Policy Policy

Return & Refund Policy

We accept returns within 14 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To request a return, please contact us at norellasupport2@gmail.com with your order number and reason for the return.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and clear photos or videos of the issue.

Once we review your request, we will provide a suitable solution, which may include a replacement or refund.

Refunds

Once your return is received and approved, your refund will be issued to the original payment method.

Please note that the time for the refund to appear in your account depends on your bank or payment provider.